Improve booking payment journeys
Create a clear hosted payment experience for reservations, packages and other eligible guest purchases.
PAYFLO FOR HOSPITALITY & LEISURE
Make every guest payment feel connected to the stay.
Support booking deposits, full payments and assisted collections while keeping changes, refunds and settlement activity visible to operations and finance.
INDUSTRYHOSPITALITY & LEISURE
01Improve booking payment journeys
02Collect across guest touchpoints
03Unify settlement visibility
Collect across guest touchpoints
Use payment links or invoices when collections begin at a property, over the phone, by email or through a sales team.
Unify settlement visibility
Bring transaction outcomes, refunds and settlement reporting into a shared operational picture.
THE OPPORTUNITY
Make every guest payment feel connected to the experience.
Reservations, deposits, packages and last-minute changes create multiple collection moments. A clear payment journey can reduce guest friction while making operational follow-up easier.
Simplify reservation payments
Give guests a clear route to pay a deposit or full amount across online and assisted booking journeys.
Keep changes and refunds visible
Maintain payment context when a reservation is amended, cancelled or refunded.
WHY PAYFLO
Payment operations built around booking-led businesses.
PayFlo connects hosted collection journeys, assisted payment requests and settlement reporting so hospitality and leisure teams can follow revenue across the guest lifecycle.
Guest-friendly journeys
Use a responsive checkout designed for clear reservation and package payments.
Assisted collections
Send links or invoices when the sale begins through a property, call centre or sales team.
Shared operating context
Give reservations, operations and finance teams a consistent view of payment status.
PAYFLO OPERATING MODEL
Customer-facing payment experiences and operational visibility are provided through approved partner configurations. Processing, currencies and settlement availability depend on merchant approval and market scope.
USE CASES
Payments for reservations, packages and guest services.
Choose the right collection method for each guest touchpoint without separating the reporting behind it.
BOOKINGS01
Collect deposits and full payments
Create a focused hosted payment journey for eligible reservations and packages.
Explore capabilityASSISTED SALES02
Send a direct payment request
Use links or invoices for phone, email and sales-assisted bookings.
Explore capabilityCHANGES03
Manage refunds with context
Keep the original payment visible when a stay or experience changes.
FINANCE04
Track settlement activity
Review currency-level collections and settlement status in a structured view.
Explore capabilityWHO WE HELP
For every business that turns a booking into an experience.
PayFlo supports reservation-led collections across digital, property and assisted sales touchpoints.
Hotels and stays
Collect eligible deposits and full reservation payments through a clear guest journey.
Attractions
Create direct payment paths for tickets, packages and time-sensitive experiences.
Leisure operators
Use hosted checkout or links for activities, memberships and assisted bookings.
Hospitality groups
Bring transaction and settlement visibility into a more consistent operating view.
OPERATING MODEL
Connect the guest payment to the complete stay.
Keep the collection record useful when a reservation changes after payment.
01
Reservation requested
The property, package and amount create the payment context.
02
Guest pays
Checkout, a payment link or an invoice completes the collection journey.
03
Stay changes
Amendments, cancellations and refunds remain tied to the original payment.
04
Finance reviews
Settlement activity is followed through a structured reporting layer.
PRACTICAL OUTCOMES
A clearer payment experience for customers and teams.
01Support itinerary changes
Retain the payment context needed when a booking is amended, cancelled or refunded.
02Serve international guests
Present eligible card and currency options through the approved PayFlo configuration.
03See across properties
Use consistent reporting to reduce fragmented visibility across booking-led collections.